Refund policy

Return and Refund Policy

Last Updated:[19 JULY 2026]

At [AAYUSTORE ], we want you to be happy with your purchase. If you are not completely satisfied with your order, we are here to help.

This Return and Refund Policy explains when returns, exchanges, and refunds may be available for purchases made through [https://aayustore.com/].

1. Return Eligibility

To be eligible for a return, the following conditions generally apply:

  • The return request must be submitted within [2 DAY ]of the date you received your order.

  • The product must be unused, unworn, and in its original condition.

  • The product must be returned with its original packaging, tags, labels, accessories, and any other items included with the order.

  • The product must not be damaged due to misuse, improper handling, accidents, or normal wear and tear.

  • You may be required to provide your order number, proof of purchase, photographs, or other information to help us process your request.

Some products may have additional or different return conditions, which will be communicated on the relevant product page or at the time of purchase.

2. Return Timeframe

You must contact us to request a return within [2 DAY] of receiving your order.

To start a return, please contact us at:

Email: [Happycart789@gmail.com]

Please include:

  • Your order number

  • Your name and contact details

  • The product you wish to return

  • The reason for the return

  • Photographs or videos, where relevant

We will review your request and provide instructions on the next steps.

Please do not send products back without first contacting us and receiving return instructions. Unauthorised returns may not be accepted or may result in delays.

3. Return Review and Approval

Once we receive your return request, we may review the information provided to determine whether the product qualifies under this policy.

If your return is approved, we will provide you with the applicable return instructions.

If the return request does not meet the eligibility requirements, we will explain the reason why the return cannot be accepted, where reasonably possible.

Products returned without prior approval, outside the applicable return timeframe, or in an ineligible condition may be refused or returned to the customer.

4. Refund Process and Timing

Once an approved return is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be processed using the original payment method wherever reasonably possible.

Refunds may take [REFUND PROCESSING TIME 2-4 days] to be processed by us after the return has been approved.

After we process the refund, the time required for the funds to appear in your account may depend on your bank, card issuer, payment provider, or other financial institution.

You should generally allow an additional [BANK/ PAYMENT PROVIDER TIMEFRAME] for the refund to appear in your account.

We are not responsible for delays caused by banks, payment gateways, card issuers, or other third-party financial institutions after the refund has been processed by us.

5. Exchanges

Where available, we may offer an exchange for an eligible product.

Exchanges may be available for:

  • A different size

  • A different colour

  • The same product

  • Another product of equal value, subject to availability

If the replacement product has a higher price, you may be required to pay the difference.

If the replacement product has a lower price, the difference may be handled according to our refund process.

If the requested replacement product is unavailable, we may offer a refund or another suitable resolution, subject to this policy and applicable law.

To request an exchange, please contact us at:

Email: [EMAIL ADDRESS]

6. Damaged, Defective, or Incorrect Products

We want you to receive your order in proper condition.

If you receive a product that is:

  • Damaged during delivery;

  • Defective or faulty;

  • Incorrect or different from what you ordered; or

  • Missing important parts or accessories,

please contact us at **[EMAIL -Happycart789@gmail.com] as soon as possible, preferably within **[1 DAYS] of receiving the order.

Please provide:

  • Your order number

  • A description of the issue

  • Clear photographs or videos of the product and packaging

  • Any other information reasonably requested by our customer service team

We may review the issue and may offer one or more of the following solutions, depending on the circumstances:

  • Replacement of the product;

  • Repair, where appropriate;

  • Exchange;

  • Refund; or

  • Another reasonable resolution.

Where the issue is confirmed to be our responsibility, we will make reasonable efforts to resolve the matter fairly.

7. Non-Returnable Items

Certain products may not be eligible for return or exchange due to their nature, hygiene requirements, customisation, or other applicable restrictions.

Unless otherwise stated on the product page, non-returnable items may include:

  • Personalised or customised products

  • Products made specifically to your specifications

  • Used products where return restrictions apply

  • Products that cannot be resold for hygiene or safety reasons

  • Gift cards or vouchers, where applicable

  • Digital products or downloadable products, where applicable

  • Products marked as “Final Sale” or “Non-Returnable”

  • Items damaged after delivery due to misuse, improper care, accidents, or normal wear and tear

This list may vary depending on the products sold by [AAYUSTORE].

Where a product is non-returnable, this information should be clearly communicated to you before or at the time of purchase.

Nothing in this section is intended to limit any rights or remedies that cannot legally be excluded under applicable law.

8. Return Shipping Costs

Change-of-Mind Returns

For returns requested because you changed your mind, ordered the wrong product, selected the wrong size, or no longer want the product, [CUSTOMER / STORE] will generally be responsible for the return shipping cost.

[Customers are responsible for the cost of returning eligible products unless otherwise stated.]

Damaged, Defective, or Incorrect Products

If the product is confirmed to be damaged, defective, incorrect, or otherwise affected by an error on our part, we will [COVER / REIMBURSE / ARRANGE] reasonable return shipping costs, subject to verification.

Please contact us before returning the product so that we can provide the correct return instructions.

9. Products Lost or Damaged During Return Shipping

Customers are responsible for packaging returned products securely unless we have provided specific return instructions or arranged the return shipment.

We recommend using a trackable shipping service and retaining proof of postage until the return has been received and processed.

If a returned product is lost or damaged while being shipped back to us, we may require relevant shipping or tracking information before determining the appropriate resolution.

10. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible at [EMAIL:Happycart789@gmail.com].

We will try to accommodate cancellation requests received before the order has been processed or shipped.

Once an order has been processed or shipped, cancellation may no longer be possible, and the order may instead be subject to the return process described in this policy.

11. Refunds for Unclaimed or Undeliverable Orders

If an order is returned to us because of:

  • An incorrect or incomplete address provided by the customer;

  • Repeated failed delivery attempts;

  • Refusal to accept the delivery; or

  • Failure to collect the package,

we may contact you to arrange redelivery or another solution.

Any refund may be subject to applicable shipping, return, or other reasonable costs, where permitted by applicable law and the circumstances of the order.

12. Sale and Promotional Items

Unless otherwise stated, sale or promotional products may be eligible for return under the same conditions as regular-priced products.

However, products marked as “Final Sale” or “Non-Returnable” will generally not be eligible for return or exchange, except where required by applicable law.

13. How to Contact Us

If you have questions about a return, refund, exchange, damaged product, or any other issue with your order, please contact us:

[Aayustore]
Email:[Happycart789@gmail.com]
Address:[SAHARANPUR, UTTAR PARDESH]

We are committed to handling genuine return and refund requests fairly and to working with customers to find a reasonable solution where possible.

14. Changes to This Return and Refund Policy

We may update this Return and Refund Policy from time to time.

When we make changes, we will update the “Last Updated” date at the top of this policy.

The version of the policy applicable to your purchase will generally be the version in effect at the time your order was placed, subject to applicable law.

[END OF RETURN AND REFUND POLICY]